Data Privacy Policy

At Socibly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Information You Provide

When you create an account or use our services, we collect information that you provide directly:

• Account Information: Email address, username, password, and profile details
• Payment Information: Payment method details, billing address (processed securely through our payment providers)
• Order Information: Social media platform details, service preferences, order history
• Communication: Messages, support tickets, feedback you send to us

Automatically Collected Information

When you access our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, search queries
• Location Data: General geographic location based on IP address
• Cookies: Tracking technologies to enhance your experience (see Cookie Policy)

Social Media Information

To deliver our services, you provide us with public social media account information (usernames, handles, profile URLs). We do not request or store passwords for your social media accounts.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process and fulfill your orders for social media growth services
• Account Management: Create and maintain your account, authenticate your identity
• Customer Support: Respond to inquiries, provide technical support, resolve issues
• Payment Processing: Process transactions and prevent fraud
• Communication: Send order confirmations, updates, promotional emails (with consent)
• Improvement: Analyze usage patterns to improve our services and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment processors (Stripe, PayPal)
• Cloud hosting services (AWS, Vercel)
• Email service providers
• Analytics providers (Google Analytics)
• Customer support tools

These providers are bound by confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

If Socibly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Secure Storage: Encrypted databases for data at rest
• Access Controls: Limited employee access based on need-to-know
• Regular Audits: Security assessments and vulnerability testing
• Payment Security: PCI DSS compliant payment processing

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request limitation on how we use your data

Marketing Communications

You can opt-out of promotional emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us at support@socibly.com

Note: You will still receive transactional emails related to your orders and account.

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@socibly.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@socibly.com, and we will delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries.

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Compliance with applicable data protection regulations

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or prominent notice on our website
• Request your consent if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of October 30, 2025, and applies to all users of Socibly services.