Política de Reembolso e Cancelamento

At Socibly, we stand behind our services and want you to have complete peace of mind. This Refund Policy outlines the conditions under which we provide refunds and the process to request one.

Overview

Socibly is committed to providing high-quality social media growth services. If you're not satisfied with your purchase or if we fail to deliver as promised, we offer refunds under specific conditions outlined in this policy.

This policy applies to all purchases made on our platform and is governed by the Terms of Service. All refund decisions are final and made at the sole discretion of Socibly's management team.

Refund Eligibility

You are eligible for a refund in the following situations:

1. Non-Delivery of Service

If we fail to deliver the ordered service within the specified timeframe and haven't completed the delivery within 14 days of the agreed delivery date, you are eligible for a full refund.

• Service must not have been started
• You must not have received any part of the service
• Refund is processed after verification

2. Incomplete Service Delivery

If we deliver less than 80% of the ordered service and cannot complete the remaining service within 7 days of the original deadline:

• You may request a refund for the undelivered portion
• We can also offer a replacement service instead
• Refund amount is calculated proportionally

3. Technical Failure on Our End

If the service cannot be completed due to technical issues or errors on Socibly's end, you are eligible for a full refund:

• Must be documented technical failure (not user error)
• Our support team must verify the issue
• Refund issued after resolution attempt or confirmation of unfixable issue

4. Account Deletion or Suspension (Before Service Delivery)

If your account is suspended or deleted by the social media platform BEFORE we begin service delivery due to no fault of ours, a refund may be issued for unstarted services only.

Non-Refundable Situations

Refunds will NOT be provided in the following situations:

1. Change of Mind

Once service delivery has begun, refunds are not available for changes of mind or dissatisfaction with the service. This includes:

• Service already in progress or completed
• User's decision to cancel without legitimate reason
• Personal preference or circumstance changes

2. User Error or Incorrect Information

Refunds will not be issued if service cannot be completed due to information provided by you:

• Incorrect social media account details
• Invalid or false account information
• Incomplete or misleading instructions
• Wrong account targeted for service

3. Account Actions by Social Media Platform

Refunds are not provided for actions taken by third-party platforms:

• Account suspension by the platform for policy violations
• Account deletion by the platform or user
• Content removal or account restrictions by the platform
• Platform policy changes that affect service delivery

4. Natural Follower Drop

Social media platforms experience natural audience fluctuations. Refunds are not issued for:

• Natural follower drop (industry-standard 5-15% drop rate)
• Organic audience changes after service completion
• User-initiated account changes after service

5. Unrealistic Expectations

Refunds are not issued due to dissatisfaction based on unrealistic expectations:

• Expectation of permanent, unchanging follower growth
• Guaranteed viral content or engagement
• Expectations exceeding service specifications
• Disappointment with organic growth rates

6. Competitive or Commercial Use Issues

Refunds are not provided if you:

• Violate social media platform terms of service
• Use services for commercial purposes if prohibited
• Engage in fraudulent or misleading activities
• Attempt to game platforms or violate policies

Refund Timeframe

To be eligible for a refund, you must submit your refund request within the following timeframes:

• Non-Delivery Refunds: Within 30 days of the original delivery date
• Incomplete Service Refunds: Within 30 days of the missed deadline
• Technical Issue Refunds: Within 14 days of discovering the issue
• Pre-Delivery Account Issues: Within 7 days of account suspension/deletion

Requests submitted after these timeframes will not be considered. Socibly maintains the right to deny refunds submitted outside these windows.

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email support@socibly.com with "REFUND REQUEST" in the subject line
2. Provide Details: Include your order number, order date, and detailed reason for the refund request
3. Submit Evidence: Provide screenshots or documentation supporting your claim (if applicable)
4. Review: Our support team will review your request within 5-7 business days
5. Decision: You will receive a decision via email with explanation
6. Processing: Approved refunds are processed within 10-14 business days

Processing Time

Once your refund is approved, the processing time depends on your original payment method:

Credit/Debit Card

Refunds appear as a credit on your statement within 5-10 business days after we issue the refund. Your bank may take additional time to post the credit.

PayPal

PayPal refunds are typically processed within 24 hours of approval and appear in your PayPal account. Withdrawal to your bank account may take 1-3 additional business days.

Cryptocurrency

Cryptocurrency refunds are sent to the wallet address used for the original purchase within 2-4 business hours of approval. Network confirmation may take additional time.

Other Payment Methods

Refund timelines vary based on the payment provider. You will receive specific information about expected processing time when your refund is approved.

Partial Refunds

In some cases, partial refunds may be issued instead of full refunds:

Service Partially Started

If service delivery has partially begun, your refund amount is calculated based on the percentage of service not yet started:

• Calculation: (Undelivered Portion ÷ Total Service) × Payment Amount
• Example: 50% of service started = 50% refund eligible
• Minimum refund threshold: 20% of order value

Service Interrupted by Platform

If platform restrictions interrupt service after partial delivery:

• Refund issued for remaining undelivered portion only
• Calculated at the same rate as original order
• Less any fees (payment processing, platform fees)

Special Cases

Bundle Orders

For orders containing multiple services or packages:

• Refunds are calculated per service/package
• Only services meeting refund eligibility criteria are refunded
• Bundle discounts are prorated across refunded items

Promotional or Discounted Orders

For orders placed using coupons, promotional codes, or discounts:

• Refund amount is based on the discounted price paid
• Original retail value is not used for calculations
• Promotional credit or coupons are not returned

Subscription or Recurring Services

For recurring service subscriptions:

• Refunds apply to the current billing cycle only
• Cancellation prevents future charges immediately
• Past billing cycles are non-refundable unless service was not delivered

Exceptions to Policy

Socibly reserves the right to make exceptions to this refund policy in exceptional circumstances, including but not limited to:

• Significant technical failures on our platform
• Major service outages lasting more than 24 hours
• Documented system errors affecting your service
• Other circumstances determined by management as warranting exception

Exception requests must be submitted with comprehensive documentation. All exceptions are reviewed on a case-by-case basis and approved at Socibly's sole discretion.

Questions or Disputes

If you have questions about this Refund Policy or disagree with a refund decision, please contact us:

Note: We strive to resolve all refund requests fairly and promptly. If you believe your refund request was handled unfairly, you may appeal the decision within 30 days of the original decision by providing additional documentation or evidence.

This Refund Policy is effective as of November 12, 2025, and may be updated at any time. Continued use of our services after policy updates constitutes acceptance of the new terms.