Question 1

What is Socibly?

Accepted Answer

Socibly is a premium social media growth service that helps creators, influencers, and businesses boost their online presence across 50+ platforms. We provide high-quality followers, likes, views, and engagement with instant delivery and 24/7 support. Our services are safe, reliable, and trusted by over 10,000+ active users worldwide.

Question 2

How do I place an order?

Accepted Answer

Placing an order is simple: 1) Browse our services by clicking 'Shop' or selecting your platform, 2) Choose the service you want (followers, likes, views, etc.), 3) Select your package size and add to cart, 4) Enter your account username or post URL, 5) Complete checkout with your preferred payment method. Your order will start processing within 15-30 minutes.

Question 3

Do I need to create an account?

Accepted Answer

You don't need to create an account to place an order. However, creating a free account lets you track your orders, save your favorite services, access order history, and get exclusive discounts. It only takes 30 seconds to sign up with your email.

Question 4

What platforms do you support?

Accepted Answer

We support 50+ social media platforms including Instagram, TikTok, YouTube, Facebook, Twitter, LinkedIn, Spotify, SoundCloud, Twitch, Discord, and many more. Each platform offers multiple services like followers, likes, views, comments, and engagement. Check our shop page for the complete list of supported platforms.

Question 5

Tips for first-time users?

Accepted Answer

1) Start with a smaller package to test our service quality, 2) Make sure your account is public so we can deliver, 3) Double-check your username before ordering, 4) Keep your account active during delivery, 5) Don't change your username while an order is processing. Most users see results within the first hour!

Question 6

Is Socibly safe to use?

Accepted Answer

Yes, absolutely. Socibly uses industry-leading security measures and complies with all platform guidelines. We never ask for your password, only your public username or post URL. Our delivery methods mimic organic growth patterns, making them completely safe for your account. Over 10,000+ users trust Socibly daily without any issues.

Question 7

Will my account get banned?

Accepted Answer

No. Our services are designed to be completely safe and undetectable. We use organic delivery speeds, real accounts from our global network, and comply with all platform terms of service. Millions of accounts use similar growth services without issues. Your account safety is our top priority.

Question 8

Do you need my password?

Accepted Answer

Absolutely not. We NEVER ask for your password under any circumstances. Our services only require your public username or post URL. If anyone claiming to be from Socibly asks for your password, do not provide it and report them to our support team immediately.

Question 9

How do you protect my data?

Accepted Answer

We use SSL encryption for all connections, store minimal data, and never share your information with third parties. Payment details are processed through PCI-DSS compliant payment processors and never stored on our servers. All orders are processed anonymously, and we comply with GDPR and international privacy laws.

Question 10

How do you ensure account safety?

Accepted Answer

We use multiple safety measures: 1) Gradual delivery to mimic organic growth, 2) Real accounts from our verified network, 3) Platform-compliant methods, 4) Drip-feed delivery to avoid spam flags, 5) 24/7 monitoring of delivery quality. Our system automatically adjusts delivery speeds based on your account size and activity.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and cryptocurrency (Bitcoin, Ethereum, USDT). All payments are processed through secure, PCI-DSS compliant payment gateways. Your payment information is encrypted and never stored on our servers.

Question 12

Is my payment information secure?

Accepted Answer

Yes, 100% secure. We use SSL encryption and work with trusted payment processors that are PCI-DSS Level 1 certified (the highest security standard). Your payment data goes directly to the payment processor and is never stored on our servers. Look for the padlock icon in your browser to confirm the secure connection.

Question 13

How do I track my order?

Accepted Answer

After placing an order, you'll receive a confirmation email with your order ID. You can track your order status by: 1) Logging into your account dashboard, 2) Using the "Track Order" feature on our homepage with your order ID, 3) Checking your email for updates. We send notifications when your order starts, progresses, and completes.

Question 14

What is your refund policy?

Accepted Answer

We offer a 100% money-back guarantee within 14 days if you're not satisfied with your order. Refunds are processed if: 1) Your order hasn't started within 24 hours, 2) We can't deliver the full amount, 3) There's a quality issue. Refunds typically process within 5-7 business days. Contact our support team to initiate a refund.

Question 15

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 1 hour if processing hasn't started. Once delivery begins, cancellation isn't possible, but you're protected by our 14-day money-back guarantee. To cancel, go to your order details and click 'Cancel Order' or contact support immediately.

Question 16

Can I get an invoice or receipt?

Accepted Answer

Yes. You receive an automatic invoice via email after every purchase. You can also download invoices from your account dashboard under "Order History." Invoices include all transaction details, order information, and can be used for accounting purposes.

Question 17

How long does delivery take?

Accepted Answer

Most orders start within 15-30 minutes and complete within 24-48 hours, depending on package size. Smaller packages (100-1,000) complete faster, while larger packages (10,000+) may take 3-7 days for natural-looking delivery. You can track real-time progress in your dashboard.

Question 18

Are followers/engagement high-quality?

Accepted Answer

Yes. All engagement comes from real, active accounts in our global network. We use strict quality filters to remove bots and fake accounts. Our followers have profile pictures, posts, and activity history. Quality is our top priority—we maintain a 99.9% satisfaction rate.

Question 19

Will followers drop or disappear?

Accepted Answer

Minimal drop rate (<5%) is normal across all social media growth services as accounts naturally deactivate or unfollow. We provide a 30-day refill guarantee—if your count drops below the delivered amount within 30 days, we automatically refill it for free. No action needed on your part.

Question 20

Can I choose delivery speed?

Accepted Answer

Our system automatically optimizes delivery speed based on your account size and type. For larger accounts, delivery is faster and more aggressive. For smaller accounts, we use gradual delivery to ensure safety. Premium packages offer instant delivery options with priority processing.

Question 21

Can I order multiple services at once?

Accepted Answer

Yes! You can add multiple services to your cart and checkout together. You can also order the same service multiple times for different accounts. Our system handles concurrent orders efficiently. However, we recommend spacing out large orders on the same account by 24-48 hours for optimal results.

Question 22

Can you deliver to private accounts?

Accepted Answer

For most services (followers, likes, views), your account must be public during delivery. Once delivery completes, you can make your account private again. For some platforms like YouTube and TikTok views, private account delivery may be possible depending on the service. Check the service description for details.

Question 23

My order hasn't started yet

Accepted Answer

Orders typically start within 15-30 minutes. If your order hasn't started after 1 hour, check: 1) Is your account public? 2) Is the username correct? 3) Check your spam folder for confirmation email. 4) Contact support with your order ID. We'll prioritize and resolve the issue immediately.

Question 24

Delivery is slower than expected

Accepted Answer

Delivery speeds vary based on package size and platform load. Larger orders naturally take longer for safe, organic-looking delivery. If your order is significantly delayed (more than the estimated time), contact support with your order ID. We can investigate and potentially speed up delivery.

Question 25

I entered the wrong username

Accepted Answer

If your order hasn't started processing, contact support immediately with your order ID and correct username. We can update it before delivery begins. If delivery has already started, we unfortunately cannot change the username, but we'll do our best to help.

Question 26

I only received partial delivery

Accepted Answer

Partial delivery can happen if: 1) Your account was set to private, 2) Username was changed during delivery, 3) Platform restrictions. Check your account settings and wait 24 hours. If the order still doesn't complete, contact support for a refund or completion of the remaining amount.

Question 27

My follower count dropped

Accepted Answer

Small drops (<5%) are normal as accounts naturally deactivate. Our 30-day refill guarantee covers this automatically. If you experience a large drop (>10%), contact support immediately with your order ID. We'll investigate and refill if the drop is service-related.

Question 28

My payment didn't go through

Accepted Answer

Common payment issues: 1) Insufficient funds, 2) Card declined by bank, 3) Incorrect card details, 4) International restrictions. Try a different payment method or card. If issues persist, contact your bank or our support team. We can provide alternative payment options.

Question 29

How do I manage my account?

Accepted Answer

Log in to your dashboard to: 1) View and track all orders, 2) See order history and invoices, 3) Update profile and email, 4) Manage saved payment methods, 5) Access exclusive discounts and promotions. Your dashboard is your central hub for all Socibly activities.

Question 30

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page, enter your email, and we'll send a password reset link. The link expires after 1 hour for security. If you don't receive the email, check your spam folder. If issues persist, contact support with your registered email.

Question 31

Can I change my email address?

Accepted Answer

Yes. Log in to your account, go to Settings, and update your email. You'll receive a verification email at your new address to confirm the change. This ensures your account security and prevents unauthorized email changes.

Question 32

How do I delete my account?

Accepted Answer

To delete your account, contact our support team with your request. We'll verify your identity and process the deletion within 24-48 hours. Note: This action is permanent and will erase your order history. Consider exporting your data first if needed.

Question 33

Do you have a loyalty program?

Accepted Answer

Yes! Our loyalty program rewards repeat customers with: 1) 5% discount on your 5th order, 2) 10% discount on your 10th order, 3) Exclusive early access to new services, 4) Priority support, 5) Special promotional offers. Discounts are automatically applied at checkout.

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