Allgemeine Geschäftsbedingungen

These Terms of Service ("Terms") govern your access to and use of Socibly's website, services, and applications. Please read them carefully.

Acceptance of Terms

By accessing or using Socibly ("we", "our", "us"), you ("user", "you", "your") agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.

These Terms constitute a legally binding agreement between you and Socibly. We may update these Terms at any time, and your continued use of our services after such updates constitutes acceptance of the revised Terms.

Our Services

Service Description

Socibly provides social media growth services, including but not limited to:

• Follower growth services for various social media platforms
• Engagement services (likes, views, comments)
• Account management and growth strategies
• Analytics and performance tracking

Service Delivery

We strive to deliver services within the timeframes specified at the time of purchase. However, delivery times may vary depending on:

• Platform-specific limitations and requirements
• Service volume and complexity
• Technical issues or circumstances beyond our control

Service Quality

We deliver high-quality, organic-looking growth that complies with social media platform guidelines. However, we cannot guarantee:

• Permanent retention of followers or engagement
• Specific outcomes or results
• Immunity from platform policy changes

Account Registration and Responsibilities

Account Creation

To use certain features of our services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Be at least 18 years of age
• Have legal capacity to enter into binding contracts

Account Security

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage arising from your failure to maintain account security.

One Account Per User

Each user may maintain only one account. Creating multiple accounts to abuse our services, promotions, or referral programs is strictly prohibited and may result in account termination.

Purchases and Payment

Pricing

All prices are displayed in USD and are subject to change without notice. The price you pay is the price displayed at the time of purchase. Prices include:

• Service delivery fees
• Platform fees (if applicable)
• All applicable taxes

Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Cryptocurrency (Bitcoin, Ethereum)
• Other payment methods as displayed at checkout

Payment Processing

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The information you provide is accurate and complete
• You will pay all charges incurred

Payments are processed by third-party payment providers. We do not store your complete payment card information on our servers.

Failed Payments

If payment fails or is declined:

• Your order will not be processed
• You will be notified via email
• You may be required to provide alternative payment
• We reserve the right to cancel the order

Refund Policy

Refund Eligibility

We offer refunds under the following conditions:

• Non-Delivery: If we fail to deliver the service within the specified timeframe
• Partial Delivery: If we deliver less than 80% of the ordered service
• Technical Issues: If service cannot be completed due to our technical problems

Non-Refundable Situations

Refunds will NOT be provided for:

• Change of mind after service delivery has started
• Incorrect account information provided by you
• Account suspension or deletion by the social media platform
• Natural follower drop (industry-standard 5-10% drop rate)
• Dissatisfaction with results due to unrealistic expectations

Refund Process

To request a refund:

1. Contact support@socibly.com within 30 days of purchase
2. Provide your order number and reason for refund
3. Allow 5-7 business days for review
4. Approved refunds are processed within 10-14 business days

Prohibited Activities

You agree NOT to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws or regulations in your jurisdiction
• Attempt to hack, disrupt, or compromise our systems
• Use automated tools or bots to access our services
• Resell or redistribute our services without authorization
• Provide false, misleading, or fraudulent information
• Engage in any activity that interferes with others' use of our services
• Abuse our refund policy or attempt chargebacks fraudulently
• Create multiple accounts to abuse promotions or referral programs
• Use our services to violate third-party rights or platform policies

Violation of these prohibitions may result in immediate account termination and legal action.

Intellectual Property Rights

Our Content

All content on Socibly, including but not limited to text, graphics, logos, images, software, and designs, is owned by Socibly and protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works from our content
• Remove or alter copyright notices or trademarks

User Content

By providing content to us (feedback, suggestions, reviews), you grant Socibly a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for business purposes.

Trademarks

“Socibly” and our logo are trademarks of Socibly. You may not use our trademarks without our prior written consent.

Disclaimers and Limitation of Liability

Service Disclaimer

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Uninterrupted or error-free service
• Accuracy or reliability of results
• Compatibility with third-party platforms

Platform Disclaimer

We are an independent service provider and are not affiliated with, endorsed by, or sponsored by any social media platform (Instagram, TikTok, YouTube, etc.). Use of our services is at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Socibly shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Account suspension or termination by social media platforms
• Damages exceeding the amount you paid for the service

Indemnification

You agree to indemnify, defend, and hold harmless Socibly and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide to us

Termination

Termination by You

You may terminate your account at any time by contacting support@socibly.com. Termination does not entitle you to a refund for completed or in-progress services.

Termination by Us

We may terminate or suspend your account immediately, without notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Abuse our services or staff
• Fail to pay for services

Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• We may delete your account and data
• You remain liable for any outstanding payments
• Provisions that should survive termination (indemnification, disclaimers) will continue

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

Dispute Resolution

In the event of a dispute:

1. Informal Resolution: Contact us first to resolve the issue amicably
2. Mediation: If informal resolution fails, parties agree to mediation
3. Arbitration: Disputes not resolved through mediation shall be settled by binding arbitration

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes:

• We will update the "Last Updated" date
• We will notify you via email or prominent website notice
• Continued use of our services constitutes acceptance of the revised Terms

It is your responsibility to review these Terms periodically. If you do not agree to the revised Terms, you must stop using our services.

Contact Information

For questions about these Terms, please contact us:

By using Socibly, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.